Shipping policy

We appreciate your choice of Nu Derma Supply for your dermal fillers and medical device needs. While we do not offer international shipping, we want to ensure clarity regarding our shipping policies:

Customs and Import Duties: Please note that shipments may be subject to customs clearance procedures and import duties, taxes, and fees. These responsibilities lie with the recipient and are not included in product or shipping costs.

Shipping Methods and Delivery Times: We offer various shipping methods tailored to your preferences. Estimated delivery times will be provided during checkout, accounting for factors like location and chosen shipping method.

Order Processing and Handling Time: We strive for efficient order processing, usually within 1 to 2 business days. During peak seasons or unexpected events, processing times may be slightly extended.

Shipping Costs: For orders below £650 the shipping fee is £30. Orders above £650 are eligible for free shipping.

Shipment Tracking: Upon dispatch, you’ll receive a confirmation email with tracking details to monitor your shipment’s progress.

Order Issues and Lost Shipments: If you encounter any issues or lost shipments, please contact our customer support team for assistance.

Returns and Exchanges: Refer to our Returns and Refunds Policy for information on international returns and exchanges. Return shipping costs, customs fees, and import duties are the responsibility of the customer, except in cases of product defects or our errors.

Contact Information: For inquiries or assistance regarding our shipping policy, please reach out to our customer support team at contact@nudermasupply.com. We’re here to help.