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Shipping policy

We want to express our gratitude for selecting Nu Derma Supply as your source for dermal fillers and medical device acquisitions. We recognize the significance of delivering dependable international shipping services to our valued customers across the globe. Please take a moment to peruse the following details regarding our international shipping guidelines:


Availability of International Shipping: We extend our international shipping services to most countries. However, certain countries or regions may be excluded due to legal constraints and regulations. Should your country not appear on the list during the checkout process, we kindly ask you to reach out to our customer support for assistance.


Customs and Import Duties: It’s essential to bear in mind that international shipments may undergo customs clearance procedures and incur import duties, taxes, and fees levied by the destination country. These obligations fall upon the recipient and are not encompassed within the product or shipping expenses. We advise you to acquaint yourself with your country’s customs policies and fees before placing an order.


Shipping Methods and Delivery Times: To cater to your preferences, we offer an array of shipping methods. The available choices and estimated delivery times will be presented during the checkout process, tailored to your location. Please be mindful that these delivery timeframes are approximations and could potentially experience delays due to factors such as customs clearance, unforeseen events, or international holidays.


Order Processing and Handling Time: Our commitment is to ensure the swift processing and dispatch of orders. Upon successful order placement and payment verification, your order typically undergoes processing and dispatch within 1 to 2 business days. However, please be aware that during peak seasons or unforeseen circumstances, processing and handling times may extend slightly. Your understanding and patience are greatly appreciated.


Shipping Costs: Shipping charges are determined based on the destination, weight, and dimensions of the package. The applicable shipping fees will be presented during the checkout process. It’s important to note that international shipping costs may fluctuate based on the destination and chosen shipping method.


Shipment Tracking: Following the dispatch of your order, you will receive a confirmation email containing tracking information. You can utilize this information to monitor the progress of your shipment and estimate its delivery date. Be mindful that tracking availability may differ based on the postal service of the destination country.


Order Issues and Lost Shipments: In the unlikely event that your order encounters any issues or becomes lost during transit, we urge you to promptly contact our customer support team. We are committed to resolving the situation diligently and will assist you in locating your shipment or arranging a replacement if necessary.


Returns and Exchanges: For comprehensive details regarding international returns and exchanges, please refer to our Returns and Refunds Policy. Please note that the responsibility for return shipping costs, customs fees, and import duties associated with returning products rests with the customer, except in cases of product defects or errors on our part.


Contact Information: Should you have any inquiries or require further assistance concerning our international shipping policy, please do not hesitate to reach out to our customer support team via contact@nudermasupply.com. We are here to assist you.

Our website is intended solely for people who use medical devices, such as dermal fillers, as professionals. It may contain product advertisements targeted only at such people. To enter Nu Derma Supply, please confirm that you are such a person (e.g. a medical professional, cosmetologist, service technician, etc.).
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