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Terms and Conditions

  1. These terms and conditions of sale (referred to as the “Terms and Conditions”) are applicable to all online sales conducted on the website http://nudermasupply.com and the delivery of products by Medicle MD Ltd, located at 27 Old Gloucester Street, London, WC1N 3AX  (“Nu Derma Supply”) to the customer (referred to as the “Customer”).
  2. Unless otherwise explicitly agreed upon in writing, these Terms and Conditions encompass all products sold by Nu Derma Supply to the Customer, including, but not limited to, pharmaceuticals, medical devices, cosmeceuticals, and disposables (collectively referred to as the “Products”).

I. Orders

  1. The formation of a legally binding agreement between Nu Derma Supply and the Customer occurs when Nu Derma Supply confirms the Customer’s purchase order for Products (referred to as the “Purchase Order”).
  2. Any statement found in a Purchase Order or similar document, unless expressly confirmed in writing by Nu Derma Supply, shall not constitute an agreement between the parties.
  3. All Purchase Orders are contingent upon the availability of the Products, and Nu Derma Supply retains the right to cancel a Purchase Order or agreement as outlined in clause 14 below.
  4. A Purchase Order is binding on the part of the Customer.

II. Compliance with Applicable Laws and Regulations

  1. Nu Derma Supply functions as an international wholesaler. Unless otherwise specified in these Terms and Conditions, Nu Derma Supply does not assume any responsibility for compliance with the laws applicable to the Customer or the Products in the jurisdictions where the Customer is situated or conducts business.
  2. By accepting these Terms and Conditions, the Customer proactively undertakes the responsibility to comply with and adhere to the prevailing international and local legislation governing all aspects of Product handling.
  3. All activities are conducted in accordance with validated and certified processes documented in detail within Standard Operating Procedures (SOP) and adhering to local regulations.
  4. The Customer guarantees that it will secure and maintain all necessary permits, licenses, authorizations, and fulfill any required notifications to relevant authorities for the importation, marketing, and distribution of the Products. This includes reviewing and approving all product packaging, labels, and product information (such as the summary of product characteristics and the package leaflet) to ensure compliance with applicable laws and regulations.
  5. The Customer commits to assuming responsibility for all post-marketing obligations, if applicable. This includes conducting market surveillance activities, such as reporting substantial changes to product specifications and quality systems, documenting adverse events, handling complaints, notifying customers, and managing recalls.
  6. The Customer assures compliance with any handling obligations or selling restrictions associated with the Products, whether arising from these Terms and Conditions, product packaging, or applicable laws and regulations. Additionally, the Customer pledges to enforce these restrictions on any subsequent customers of the Products.
  7. Nu Derma Supply does not accept liability for the application or use of products sold by Nu Derma Supply by unqualified individuals other than medical doctors or authorized personnel.
  8. Nu Derma Supply ensures confidentiality in accordance with the General Data Protection Regulation (GDPR) and operates within the framework of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and the free movement of such data, repealing Directive 95/46/EC (general data protection regulation)

III. Pricing & Payment

  1. Prices mentioned in price lists and previously paid prices are not binding for subsequent Purchase Orders.
  2. Unless otherwise specified, all prices exclude value-added tax (VAT), customs duties, and taxes.
  3. The Customer is responsible for the collection, transfer, and payment of any taxes, expenses, charges, duties, fees, and other payments (collectively referred to as “Charges”) related to the purchase, sale, export, import, and other actions involving the Products, or any Charges associated with the Customer’s business operations, regardless of whether these Charges pertain to the Products.
  4. Unless otherwise agreed upon in writing, advance payment to Nu Derma Supply is required for the Products. Shipment of the Products will only commence once Nu Derma Supply has received payment.
  5. The Products remain the property of Nu Derma Supply until the Customer has met all its obligations, including full payment of the purchase price and any default interest.

IV. Delivery

  1. Nu Derma Supply is obligated to deliver the Products to the Customer as per the agreement between the parties, adhering to the Purchase Order and these Terms and Conditions. The applicable delivery terms (e.g., ex works) are specified in the Purchase Order issued by Nu Derma Supply.
  2. Nu Derma Supply fulfills its obligation by making the goods available at its appointed facility. The Customer assumes all costs and risks associated with transporting the goods from Nu Derma Supply’s appointed facility to the desired destination.
  3. In case of delays, Nu Derma Supply must promptly notify the Customer. A delay qualifies as a significant breach of these Terms and Conditions only if it persists for more than 14 days. In the case of multiple shipments, the 14-day period will be calculated per shipment.
  4. Nu Derma Supply reserves the right to withhold the delivery of the Products if any payment owed to Nu Derma Supply is overdue or if, in the judgment of Nu Derma Supply, the Customer’s creditworthiness has been compromised for any other reason, until such time as payment is received.
  5. The sole and exclusive remedy available to the Customer in the event of a delay is either a credit or a refund of the purchase amount, at the discretion of Nu Derma Supply.

V. Defects

  1. Except as explicitly provided in these Terms and Conditions, Nu Derma Supply makes no representations, warranties, promises, or guarantees of any kind or nature, whether express or implied, regarding the Products, including their merchantability or suitability for a particular purpose.
  2. Products delivered by Nu Derma Supply are considered free from defects and approved by the Customer unless defects are reported in writing to Nu Derma Supply as soon as they are discovered, and in no case later than 3 days after the Customer receives the Products. The Customer’s notification to Nu Derma Supply must include a comprehensive description of the complaint and any actions taken in response to the complaint.
  3. Nu Derma Supply does not accept returns of pharmaceuticals and is under no obligation to do so.

VI. Products Damaged in Transit

  1. If Nu Derma Supply bears the risk of transporting the Products to the Customer as specified in the Purchase Order (e.g., in the case of ex works terms), any claims related to loss, shortage, breakage, leakage, or other damage that occurs during transit must be reported to Nu Derma Supply at contact@nudermasupply.com immediately and no later than 3 days after the Customer becomes aware or should have become aware of such issues. Claims submitted after this time frame will not be accepted.
  2. Notifications must be accompanied by relevant photographs of the loss, as well as the report filed by the carrier regarding.

VII. Liability

  1. Nu Derma Supply is held accountable in accordance with the standard laws of British jurisdiction, with the constraints and exemptions specified in these Terms and Conditions.
  2. Nu Derma Supply bears no responsibility to the Customer for any indirect damages or claims, encompassing but not limited to losses of profit, production, goodwill, operational losses, or any other indirect losses unrelated to the Products.
  3. Nu Derma Supply’s total aggregated liability, including damages and potential refunds of the purchase price, is capped at an amount equivalent to the purchase price paid for the Products in question. This monetary limitation applies across all bases of liability, including negligence (whether ordinary or gross negligence), strict liability, product liability, and others, to the broadest extent possible.
  4. All claims, encompassing those for breaches, defect rectification, and delays, become invalid and unenforceable after one month from the delivery of the Products, regardless of whether the Customer was or should have been aware of the claim’s existence.
  5. Nu Derma Supply disclaims liability for bodily injury or damage to property caused by the Products, unless such liability cannot be excluded under mandatory applicable law.
  6. In no event is Nu Derma Supply liable for property damage caused by the Products after delivery or while in the possession of the Customer, including but not limited to damage to products manufactured by the Customer or products with which the Customer’s products are associated.
  7. Nu Derma Supply’s liability, in no circumstances, surpasses the purchase price for the Products linked to the claim within a single year, except in cases of personal injury.
  8. In cases where Nu Derma Supply incurs product liability towards a third party for which the Customer is rightfully responsible, the Customer shall indemnify Nu Derma Supply to the same extent as Nu Derma Supply’s liability limits, including situations where Nu Derma Supply is held liable to the third party without proving any failure or negligence on the part of Nu Derma Supply or where the damages payable by Nu Derma Supply to the third party exceed the mentioned figures.
  9. Nu Derma Supply has the right to initiate a claim against the Customer in the same jurisdiction where a third party has filed a claim against Nu Derma Supply concerning a dispute related to product liability arising from the Products.
  10. Both parties acknowledge that Nu Derma Supply assumes no responsibility for potential infringements of intellectual property rights held by third parties concerning the Products.
  11. If the Customer becomes aware of any claims, lawsuits, or demands regarding alleged infringements of third-party intellectual property rights related to the Products, the Customer must promptly notify Nu Derma Supply of such matters.

VIII. Confidentiality

  1. Both parties treat all information and documents received from the other party, including details such as prices and delivery terms, as well as any information related to the business relationship between the parties, as confidential. Such information shall not be used or disclosed to any third party except to the extent strictly necessary for the fulfillment of the parties’ obligations toward each other or as expressly required by law. This confidentiality obligation remains in effect for a period of five years following the latest purchase made by the Customer.
  2. These Terms and Conditions, including any disputes regarding their existence or validity, are governed by British law. This governing law is applicable regardless of any conflict of laws principles that might otherwise lead to the application of laws from a different jurisdiction. Furthermore, international private law rules, such as the United Nations Convention on Contracts for the International Sale of Goods (CISG), are explicitly excluded from consideration in any such dispute.
Our website is intended solely for people who use medical devices, such as dermal fillers, as professionals. It may contain product advertisements targeted only at such people. To enter Nu Derma Supply, please confirm that you are such a person (e.g. a medical professional, cosmetologist, service technician, etc.).
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